Rhea Networks S.L. ("we", "us", "our"), with registered address at Calle San Lorenzo, 24, 28004 Madrid, Spain, operates the website and application associated with https://hub.omolink.com (the "Service").
This page informs you about how we process your personal data when you use the Service and about your rights. Unless otherwise stated in this Policy, the terms have the same meanings as in our Terms and Conditions, available at https://hub.omolink.com/legal/terms-and-conditions.
Service: the website and/or application associated with https://hub.omolink.com, operated by Rhea Networks S.L..
Personal Data: information about an identified or identifiable natural person.
Usage Data: data automatically generated by the use of the Service.
Cookies: small files stored on your device.
Data Controller: Rhea Networks S.L..
Data Processors: third parties who process data on behalf of the Data Controller.
User: any individual who uses the Service.
We collect various types of information to provide, maintain, and improve the Service, and to protect the community.
Among others, where applicable: email address; username and display name; description and tags; date of birth; geolocation data or approximate location; privacy and display preferences; linked social networks you specify (e.g., Telegram account, if linked); professional profile data (if you activate this option); language; dates of acceptance of the terms and code of conduct.
Photos and other media you upload; private messages you send; saved searches; group memberships; ratings or comments about the application, when provided.
Email verification, profile picture verification, and, where applicable, proof of age verification. Regarding phone numbers: we do not store the plain text number as profile data; we use the verification result and, when necessary to prevent abuse, a derived technical identifier (hash), not the number itself.
IP address; device or platform type; customer languages; estimated country; session identifiers (treated in a way that prevents them from being exported as security secrets); relevant pages or actions; diagnostic data reasonably necessary for the operation of the Service.
Information necessary to manage purchases, subscriptions, and billing through payment providers (without storing the full card number on our systems when payment is processed by a third party).
We use cookies and similar technologies for the operation of the Service, security, and, where applicable, measurement. You can consult the cookie policy at https://hub.omolink.com/legal/cookie-policy.
If you contact us (for example, through the Service form), we process the content of your request, your email address, and the technical metadata necessary to manage it.
We use the data, in particular, to:
provide and maintain the Service (account, profiles, messaging, groups, map/meet now, etc.);
manage memberships, payments, and communications related to the Service;
provide support and respond to your contact requests;
analyze usage in an aggregated or reasonable manner to improve the Service;
send communications that you have agreed to (e.g., newsletters), which you can opt out of receiving according to applicable regulations;
comply with legal obligations;
ensure security, prevent fraud and abuse, enforce the code of conduct, and protect the rights of other users and the platform.
We process personal data when at least one of the following bases applies:
performance of the contract or pre-contractual measures (provision of the Service);
consent, when required by law (e.g., certain commercial communications or non-essential cookies);
legitimate interest, in particular security, abuse prevention, improvement of the Service, and defense against claims, always balanced against your rights;
legal obligation (e.g., tax obligations or requirements of a competent authority);
processing related to payments according to the contractual relationship and applicable regulations.
We retain data only for as long as necessary for the purposes described.
When you delete your account using the profile deletion function available in the application, photos, private messages, and user interactions (favorites, blocks, and similar actions) are deleted within one month of that action.
The remaining data associated with the account (including technical identifiers, email address, IP addresses, device identifiers, credential hashes or other anti-abuse technical identifiers, geolocation, incident history, and moderation logs) is retained for three years from the date the user deletes the account, unless a different retention period applies.
This three-year period does not apply when Article 17.3 of the GDPR or another regulation justifies a longer retention period. In particular, data linked to accounts that have been permanently suspended, blocked for breach of the code of conduct, or forcibly reclassified to a professional profile due to misuse of the personal profile, may be retained as long as the legitimate purpose remains valid (prevention of recurrence, avoidance of sanctions, defense against claims, and protection of the integrity of the platform and the community).
Data on transactions, payments, and tax or accounting obligations is retained for the periods required by applicable regulations.
Your data may be processed on servers located outside your country of residence. Where applicable, we apply appropriate safeguards in accordance with the GDPR.
We may disclose personal data when necessary to comply with legal obligations, protect rights, prevent abuse, or ensure the security of the Service, or to data processors acting on our instructions (e.g., hosting, mail delivery, payments, verification).
We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or destruction. Some measures (anti-abuse hashes, internal moderation signals, etc.) are not disclosed in detail or included in access copies precisely to prevent their circumvention.
You may exercise your rights of access, rectification, erasure, objection, restriction, restriction, and, where applicable, data portability, in accordance with the GDPR and other applicable regulations.
You can request a copy of your personal data via the page https://hub.omolink.com/mydata. After providing the email address associated with your account, if an eligible account exists, you will receive a link to request the copy. The data is generated on our servers, and the files (JSON format) are sent by email within an estimated timeframe of up to 7 days. If multiple accounts are associated with the same email address, the copy may include up to ten of the most recent accounts (one JSON file per account).
The copy includes, where available, the following, among other things: account and profile data; preferences and settings; content you have contributed (e.g., photos); active memberships; login sessions (including IP address, country, and platform); saved searches; group memberships (excluding the content of group messages); and private conversations from the last three months (if they still exist).
Not included, in particular:
** - Favorites lists, blocks, or other relationships with third parties;
Moderation data, reports, investigations, or equivalent internal records;
Technical identifiers and security measures used to prevent abuse and enforce regulations (e.g., internal hashes or raw device identifiers), to the extent that their disclosure could affect the rights of third parties or the security of the Service (Article 15.4 of the GDPR).
If you believe any data is missing from this copy, please do not hesitate to contact us using the contact form below (**https://hub.omolink.com/contact**). We will assess your request in accordance with the GDPR.
Data portability and access are distinct rights. https://hub.omolink.com/mydata is the right of access (Article 15): a copy of much of the data we hold about you. Data portability (Article 20) only covers, where applicable, the data you have provided to us (for example, what you wrote in your profile), in a commonly used, structured format, so that it can be reused on another service. It does not require us to provide the same data set as https://hub.omolink.com/mydata, nor third-party content, nor data generated by us for security or moderation purposes. If you wish to exercise your data portability rights in a specific way, please use https://hub.omolink.com/contact.
The right to erasure is not absolute and is subject to the exceptions in Article 17.3 of the GDPR. In particular, it will not apply when processing is necessary to comply with legal obligations, for the establishment, exercise, or defense of legal claims, or for legitimate security and abuse prevention purposes. Data linked to accounts sanctioned or moderated for breach of the code of conduct may be retained to the extent necessary to prevent recurrence, detect circumvention, and protect the integrity of the platform. A request to delete a suspended user's account does not obligate us to delete data covered by these exceptions.
For rectification, erasure, objection, restriction of processing, inquiries about this policy, or other data protection requests, please use the contact form available at https://hub.omolink.com/contact. This is the preferred channel for us to assist you in a traceable manner. We do not publish a generic email address in this policy as the primary channel for exercising your rights.
You can also file a complaint with the supervisory authority in your country of residence, or with the supervisory authority in the country where Rhea Networks S.L. (Spain) is established.
We may use third parties (hosting, mail, payments, age or phone verification, technical analytics, etc.) who process data only to provide these services and are obligated not to use it for any other purpose.
If you do not chat with an AI character, we do not send any of your data to that AI provider. The other providers covered by this policy (hosting, email, payments, and others) remain unchanged.
If you accept the terms of the AI chat and message a character, your messages and any photos you attach are sent to that provider, who processes them on behalf of Rhea Networks S.L. to generate the response. Your profile description and tags are also sent in the first message of that conversation. You can stop using AI characters at any time.
The Service is not directed to users under the age of 18. We do not knowingly collect personal data from minors. If you become aware of a minor using the Service, please use the contact form.
We may update this Policy periodically. The current version is the one posted on this page. We recommend that you review it from time to time.
This Policy is governed by the laws of Spain and, where applicable, by Regulation (EU) 2016/679.
For any questions regarding this Privacy Policy or to exercise your rights, please use the form available at https://hub.omolink.com/contact.